Braze Integration

Fire any collected data from Odicci directly into Braze to increase customer knowledge, build triggers and automations to better engage newly and enriched profiles.

Prerequisite - Enable campaigns.list for your API integration in order to ensure a seamless integration

Step 1 - Activate your Braze Integration

  1. Log into your Odicci Account: Click on the icon in the top-right corner, go to Settings, and navigate to the Integrations section.
  2. Connect Braze: Scroll down to Braze and click Connect.
  3. Enter Braze Credentials: Have your Braze REST API Key and Endpoint Instance ready. Input them into the corresponding fields in Odicci:
    • Braze REST API Key: Find this in your Braze account under Settings > APIs & Identifiers.
    • Endpoint Instance: Choose your corresponding region

To find the SDK Endpoint, go to your Braze account and click Settings > App Settings. Use the SDK to identify which region you need to enable.

Instance URL REST Endpoint SDK Endpoint
US-01 https://dashboard-01.braze.com https://rest.iad-01.braze.com sdk.iad-01.braze.com
US-02 https://dashboard-02.braze.com https://rest.iad-02.braze.com sdk.iad-02.braze.com
US-03 https://dashboard-03.braze.com https://rest.iad-03.braze.com sdk.iad-03.braze.com
US-04 https://dashboard-04.braze.com https://rest.iad-04.braze.com sdk.iad-04.braze.com
US-05 https://dashboard-05.braze.com https://rest.iad-05.braze.com sdk.iad-05.braze.com
US-06 https://dashboard-06.braze.com https://rest.iad-06.braze.com sdk.iad-06.braze.com
US-07 https://dashboard-07.braze.com https://rest.iad-07.braze.com sdk.iad-07.braze.com
US-08 https://dashboard-08.braze.com https://rest.iad-08.braze.com sdk.iad-08.braze.com
EU-01 https://dashboard-01.braze.eu https://rest.fra-01.braze.eu sdk.fra-01.braze.eu
EU-02 https://dashboard-02.braze.eu https://rest.fra-02.braze.eu sdk.fra-02.braze.eu

Step 2 - Field Mapping

  1. In your Odicci experience, click on the Settings (cog wheel) inside the Studio to access CRM Integration.
  2. Select Braze Integration and choose the Braze list where your data will be sent.
  3. The external_user_id field will automatically map to Braze’s external_id field. To map additional fields, click the + icon and match the fields as needed.

Step 3 - Test Integration

  1. Publish Your Experience: Once the integration is set up, publish your Odicci experience.
  2. Test the Data Flow: Submit some test data to confirm that all fields are correctly mapped.
  3. Verify in Braze: Log into Braze to confirm that the data has been successfully passed through.

If you encounter any issues regarding your integration, please reach out to our support and we will try to help as soon as possible.